Shipping policy
Thank you for shopping with us! We’re committed to getting your order to you quickly and reliably.
Processing Time
• Orders are processed within 1–3 business days.
• You’ll receive a confirmation email with tracking information once your order has shipped.
Shipping Options
Standard Shipping (U.S.):
• Orders typically arrive within 3–7 business days.
• Free standard shipping on all U.S. orders over $150 (before tax & discounts).
Expedited Shipping:
• Faster shipping options are available at checkout for an additional fee.
International Shipping:
• We ship worldwide! Shipping rates and delivery times vary based on location and will be calculated at checkout.
• Please note: Customers are responsible for any customs duties, taxes, or fees incurred upon arrival.
Local Pickup (if applicable):
• Free local pickup is available at our shop (1298 Justin Rd. Lewisville, TX 75077.
• Choose “Local Pickup” at checkout and we’ll email you when your order is ready.
Delays & Issues
• Shipping times are estimates and may be affected by carrier delays, holidays, or weather.
• If your package is delayed, lost, or arrives damaged, please reach out to us at hello@velcrokid.com within 7 days of delivery. We’re here to help.